Thursday the 27th through Sunday the 30th of August 2009
The day after calling the Washington insurance commissioner's office I didn't even hear back from the agent, and I couldn't manage to reach her, so finally I left her voicemail. I asked which laws she was referring to the previous day, and whether I could get an initial claim payment for the undisputed amount while we worked out the final numbers. I didn't hear back that day, or the next, or the next, or the next.
She was starting to make me really angry. I called her back again and her voicemail said that she wasn't in her office on Friday (which she hadn't informed me on Wednesday or Thursday), and she listed her boss's number in case of emergencies. If I didn't reach her by Monday, I knew which number to call.