One of the most common questions I get asked via email is where the "I would like to start a new crossword" option is in EclipseCrossword.
Seems like a reasonable question, right? The person has made it through the download and installation process, and now they want to start a new crossword. But, dammit, where is that elusive "start a new crossword" option? They find out about this option by reading the tutorial that appears when you first start EclipseCrossword (EclipseCrossword is already running at this point—this is a key point to keep in mind). Often they'll actually quote the help file in their annoyed email that I've made it way too hard to find the option.
Yep, it's like a frickin' Where's Waldo puzzle.
Currently listening: Anggun—Cesse la Pluie