Tuesday, October 12, 2004

Fragile (sounds Italian)

I told Andy a while back that I wasn't going to blog about lamps. It turns out that I lied.

So, I ordered some lamps from Lamps Plus a while back. Like all of my furniture, they are sexy, and more expensive than they really should be. One of them is an awesome glowing tube manufactured by 3M. The day after ordering them, I got a coupon code for $100 off floor lamps. Since it took them a few days to ship, I asked them to either apply the coupon code after the fact, or cancel the order so I could replace it with a new one and use the coupon; they happily applied the coupon for me. Then, the fun began.

My order arrived, and out of the five bulbs in it, three were broken. One wasn't broken immediately, but it exploded (internally) after a couple minutes of usage. That's $30 worth of broken bulb, so I sent them an email asking for replacements, and they happily complied. I got the replacements a couple days later, and I was stopped in my tracks when I saw the packages: I received two replacement lamps, and one replacement bulb, packaged in its own box. I talked with customer service again, and they said I could cannibalize the bulbs from one of the lamps, and they'll send me a UPS return label.

Right after receiving my last email from them, I got another order confirmation email, which surprised me, having not ordered anything. It was a receipt for another 3M lamp, price $0.00. I don't have any idea what they're sending me this time; I didn't even ask for this. Maybe it's just a free bulb... I don't know. All I know is that this is just about the most failed internet purchase ever.

1 comment:

Kerjo said...

So what you're saying is that you have extra lamps you'd like to get rid of? Hmm... :)