A couple months ago, the email support form on my website stopped working. I had an idea that it had happened because I largely stopped getting email questions from people, but I wasn't really motivated to fix it. After all, when it's working, it creates more work for me. So, I left it as it was. I couldn't figure out how to get it working again (it seems to be related to my email account, and I've had problems with my hosted email in the past as well), so I just got rid of it and told people to email me directly.
At first I thought of it as a temporary solution, but I may stick with this as a while. In the past, I put up the form to make it easier for people to ask me questions, but I'm at a point now where I'm not sure that I want it to be easier. Maybe I'm just less altruistic now. If people aren't willing to send me an email, I'm not too concerned with helping them use my free products that I make and support out of the kindness of my heart.
That said, I'm becoming less and less happy with my current website hosting company, and I'll probably still switch. I just keep hearing so many bad things about everyone else that I don't feel like I'd necessarily even be upgrading. And, having a form was sort of convenient, since it made things more consistent. All of the support emails I got looked the same; now they're easier to miss and easier to hit the spam filters.